At Luminara Ability Care, we are committed to protecting the privacy and confidentiality of all participants, families, staff, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information necessary to provide our services effectively, including but not limited to:

• Name, contact details, and date of birth

• Health, disability, and support needs

• NDIS plan and funding information

• Other details required to deliver personalised care

We only collect information that is necessary for our operations and services. Personal information is generally collected directly from participants, their families, guardians, or authorised representatives.

2. Use of Personal Information

Personal information is used for purposes such as:

• Delivering safe, high-quality, and personalised disability support

• Communicating with participants, families, and support coordinators

• Planning, coordinating, and reviewing services

• Administrative purposes, compliance, and reporting

We will not use personal information for purposes unrelated to our services without consent, except as permitted or required by law.

3. Disclosure of Personal Information

We will only disclose personal information where:

• Consent is provided by the participant or their authorised representative

• Required or authorised by law

• Necessary to provide services, including coordination with NDIS partners, allied health professionals, or relevant support providers

All disclosures are carefully managed to ensure confidentiality, dignity, and respect.

4. Data Storage and Security

Luminara Ability Care takes all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure electronic and physical storage

• Access controls and restricted permissions

• Staff training on privacy, confidentiality, and security

5. Access and Correction

Participants have the right to access and request correction of their personal information in accordance with the Privacy Act 1988. Requests can be made via:

📧 Email: luminaraabilitycare@gmail.com
📞 Phone: 0400 000 000

We will respond promptly and take reasonable steps to correct information as required.

6. Cookies and Website Privacy

Our website may collect non-identifying information such as IP addresses, device types, and browsing patterns to improve performance. This information is aggregated and does not identify individuals personally.

7. Complaints

If you believe your privacy has been breached, please contact us immediately. Complaints will be handled promptly and fairly, in line with the Privacy Act 1988.

📧 Email: luminaraabilitycare@gmail.com
📞 Phone: 0400 000 000

8. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legislation, services, or business practices. The latest version will always be available on our website.